Who We Are

Trevor Bollers

Trevor Bollers, President

Trevor Bollers is an innovative information technology professional with 14 years experience designing, developing and managing IT projects and personnel. In addition to being an expert in User Experience Design, usability testing and Section 508 Accessibility compliance, Trevor is also very experienced in the design, development and management of distance learning products. Trevor was a three time academic all Big Ten football player while obtaining a BBA in Marketing and Management Information Systems from The University of Iowa. He holds a Masters of Science in Information Technology, and a Masters Certificate in Human Computer Interaction from Missouri University of Science and Technology.

Jennifer Bollers

Jennifer Bollers, Director of Training

Jennifer Bollers is an expert trainer who has directed, developed, and delivered mission critical training. As Director of Training for Letter B, Jennifer’s management, vision, and design helps trainees exceed expectations and service standards. Jennifer has extensive experience providing training for the banking industry and for higher education. She previously served as director for the training department of Hong Kong Shanghai Banking Centers (HSBC) Rapid Refund Call Center, where she developed, designed, and assessed the training and ‘train the trainer’ materials used to prepare Customer Service Representatives for tax season. Her degree is in Workforce Education and Training from Southern Illinois University.

Laura Harms

Laura Harms, Graphic Artist

Laura Harms is proficient in web design principles (including adherence to Section 508 compliance requirements), page layout, typography, print design and identity systems. She has completed certification in accessible website standards and design. Laura received her BFA with an emphasis on Graphic Design from The University of Iowa, where she completed an invitation-only studio course collaborating with local non-profit organizations to fulfill their design needs.

Jay Raife

Jay Raife, Developer

Bin Chen

Bin Chen, Developer

Nghia Nguyen

Nghia Nguyen, Developer